Client Feedback
Client feedback is the clearest signal that the strategy is landing. I’m grateful for the trust behind these words, and for the leaders and teams who chose to do the hard, meaningful work of change together.
Leo led presentations and working sessions on secure generative AI, helping the Corporate Citizenship organization turn Secure ChatGPT into clearer understanding, stronger alignment, and greater value.
Leo led presentations and facilitation sessions that kept teams aligned and energized while shaping the client’s People Services Center framework and guiding change readiness into hypercare, supporting a first-of-its-kind strategic milestone.
Leo led focused training and facilitation efforts that mobilized a team, prepared more than 30 super-users, and supported successful end-user learning for over 700 City of St. Louis employees in just two weeks.
Leo developed and facilitated a practical Gen AI Change Approach that brought hidden concerns in our GPT capabilities into clear focus and created an instructional resource that has become invaluable to the organization.
Leo strengthened the training team through clear insight, skilled facilitation of difficult conversations, and ongoing feedback that supported growth, alignment, and inspired leadership.
Leo’s Humanizing AI program earned a place in our company’s Knowledge Base, reflecting the value of its practical presentations and facilitation in shaping stronger, more useful solutions for our clients.
Leo became a trusted partner through clear presentations, thoughtful facilitation, and steady guidance that strengthened the work at every step.
Leo stepped in to lead a team of eight, using clear facilitation and strong stakeholder alignment to rebuild key relationships ahead of go-live and support a seamless launch.
“Leo drove the design of Gen AI in the solution, through the use of Secure Chat GPT functionality which has delivered increased value to the Corporate Citizenship Organization.”
“I loved every perspective Leo brought to our client sales & delivery materials. He brought forward the idea of a diagnostic to help us have the right client conversations.”
“Leo operates like an executive in a very political landscape. I have seen Leo hold his own in lively and challenging debates, surfacing the softer changes including EVP, culture and mindset.”
"Leo led the Talent workstream for the client acquisition and integration. He mapped culture and MSO & offering learning, designed cross staffing synergy, and became an internal and client trusted advisor.”
“Leo build of strategic partnerships with funtional teams has led to a remarkable threefold increase in engagement. This cemented client willingness to continue engaging at premium rates.”
"Leo was vital to winning a highly sought-after finance Quote to Cash program of $6.5M (real value before investments of $8M).”
“The Salesforce Agent is a complex tool. Leo assured that we built strong learning content, including user/administrative guides, and a foundations deck with many demos.”
“Leo has built tremendous rapport and the client continues to ask for more project work based on the value delivered.”
“Do the best you can until you know better. Then when you know better, do better.”
-- Maya Angelou